"For more than a century, Hilton has pioneered many of the elements that define the hospitality industry today. In the last year, the pandemic has accelerated our innovation engine – we've thought of it as a decade of change in just 12 months. And though the experience in our hotels will be different as people begin to travel more freely, our Team Members around the world are eager to welcome our guests, sharing the light and warmth of our hospitality once again."
– Chris Nassetta, president & CEO, Hilton
After more than a year of canceling family vacations, postponing bucket-list trips or attending virtual conferences, travelers are looking forward to packing their suitcases and making new memories with family and friends. In fact, Hilton’s recent To New Memories campaign revealed that 94% of Americans surveyed plan on doing just that once travel restrictions lift, and that 91% of those who travel say that their hotel experiences are a memorable part of their trip.
But how has the pandemic changed that hotel experience? And what can travelers expect as they hit the road now and in years to come?
As the company that introduced the world to travel standards such as room service, the minibar and a central reservations system, Hilton was quick to adapt and innovate when the pandemic struck. Now Hilton’s experts offer their predictions for which temporary adjustments will become permanent and the impact of the pandemic on hotel stays in the future.