Self-Service

What is Self-Service's Future in the Hospitality Vertical Market?
Over the past year, hospitality has drastically transformed from one of the hottest markets, to one of the most uncertain and dangerous ones for automation technology vendors. In Vol.2: Hospitality of their 2009 Self-Service and Customer Interaction Management Solutions study, VDC Research identified and analyzed the key now- and near-term opportunities and threats impacting the North American hospitality market.
What You Missed from the International Hotel/Motel & Restaurant Show
The 2009 International Hotel/Motel & Restaurant Show, held November 7-10 at New York City's Jacob K. Javits Center, offers attendees a glimpse at some of the latest hospitality technology releases to come to market. Couldn't make it to the show? HT offers this round-up of some of the biggest show announcements.

Subway Installs Self-Service Kiosks at Drive-Thru to Give Customers Total Control

A number of Subway locations are scheduled to install a second generation self-service drive-thru system that enables customers to place orders through touch screen kiosks.
NEXTEP to Debut Self Check-In/Out Solution at the International Hotel/Motel & Restaurant Show

NEXTEP's Self Check-In/Out solution for hospitality management systems offers a seamless experience for guests and improved efficiency, customer service for management.
NCR Buys Netkey to Provide End-to-End Kiosk and Digital Signage Solutions

Netkey will provide NCR with a robust digital signage application that is built on the same platform as Netkey's kiosk applications, making NCR's solutions faster to deploy and easier to support.
Pizza Hut's iPhone App Proves Profitable: Generates $1M+ in Sales over Three Month Period

After being live in the iTunes App Store for just three months, the Pizza Hut App for the Apple iPhone and iPod touch has garnered more than one million dollars in sales.
eHungry Adds New Online Ordering Features for Restaurants and Resellers

eHungry is now offering POS integration and orders-by-phone with its online restaurant ordering service, in addition to a new reseller program that allows companies to resell online ordering to restaurants under their own brand.
Canon's COPYBlue MEAP Kiosk Offers 'Do-It-Yourself' Biz Center Services

The new COPYblue MEAP application transforms a Canon imageRUNNER MFP into a self-service kiosk for walk-up copy, fax and scanning by acting as an interface to access a back-end transaction server managed by GBCblue.
Consumers Relate Mobile Web Site Woes: Two Out of Three Report Having Problems in the Last 12 Months

A recent study published by Gomez spotlights customers' dissatisfaction with mobile websites, reporting how unsatisfactory mobile Web experiences can negatively shape a consumer's opinion of an organization.
HD-IPTV and IP Telephony Technologies Converge to Provide Ultimate In-Room Guest Service

A new partnership between BNS and Mitel provides hotel guests with an integrated one-touch service solution for both in-room entertainment and telephony that are delivered over a common IP infrastructure.

What is Self-Service's Future in the Hospitality Vertical Market?

What You Missed from the International Hotel/Motel & Restaurant Show

Subway Installs Self-Service Kiosks at Drive-Thru to Give Customers Total Control

NEXTEP to Debut Self Check-In/Out Solution at the International Hotel/Motel & Restaurant Show

NCR Buys Netkey to Provide End-to-End Kiosk and Digital Signage Solutions

Pizza Hut's iPhone App Proves Profitable: Generates $1M+ in Sales over Three Month Period

eHungry Adds New Online Ordering Features for Restaurants and Resellers

Canon's COPYBlue MEAP Kiosk Offers 'Do-It-Yourself' Biz Center Services

Consumers Relate Mobile Web Site Woes: Two Out of Three Report Having Problems in the Last 12 Months

HD-IPTV and IP Telephony Technologies Converge to Provide Ultimate In-Room Guest Service