Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game

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Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game

03/14/2019

Caesars Entertainment properties in Las Vegas have expanded their partnership with Runtriz™ to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience.

Runtriz, a developer of mobile solutions for hospitality, powers the hotel experience in the Caesars Rewards App, which offers an array of services both pre-arrival and during their stay in Las Vegas.  With Runtriz Pay, guests can place and pay for orders from restaurants on property or in-room dining and have them delivered directly to their seat at the race and sports book, keno, bars, and casino floor. Guests stay engaged in gaming, which drives satisfaction, loyalty, and profits.

Caesars needed a way to get the efficiency and convenience of credit card payments in the app so that the operators didn't have to take the chance of delivering a drink or food order to a guest that may not be there or want to pay for it, Runtriz, explains. However, Caesar’s systems are highly complex with multifaceted layers of advanced security. Runtriz developed a solution that enables the property to reduce risk, receive real-time payments, and offer the convenience of credit card ordering anytime, anywhere.

Runtiz Pay delivers both convenience and operational benefits:

  • Available anywhere, on and off property
  • Accessible outside of app via a web browser
  • Quick and seamless implementation
  • Easier to use than Televisions
  • Turnkey credit card payment right out of the box
  • Drive revenue and service opportunities in areas that have unmet demand
  • Reduces risk by capturing payment immediately
  • Also offers Apple Pay and Google Pay
  • Highly flexible and scalable for casino operations

Michael Marino, SVP of Marketing & Chief Experience Officer at Caesars, described how the company deployed the Runtriz Pay and the quantifiable results the mobile system has delivered. "New technologies have created a tremendous shift in guest behavior over the past decade and mobile is the way everything is going when it comes to the hospitality industry. The continued expansions to our app deliver unprecedented convenience and frictionless service to our guests.  With around the clock instant access to ordering and payment capabilities -  guests spend more. The self-serve orders also incur less labor expense since they don't require a live order-taker. We know our guests value our commitment to world-class service, so we are constantly striving to make it as easy as possible for them to get what they want, whenever they want and wherever they want.”