Resort IDs Most Profitable Promos and Uses Caller Data to Boost Revenue
KeyLime Cove Indoor Waterpark Resort implemented NAVIS as its reservations sales system. With NAVIS, the property generated $80,000 of outbound call revenue in one month and increased conversions by 10%. The system also enabled accurate ROI measurement for promotions and advertising while improving guest satisfaction scores. KeyLime Cove is a 404-room high-ADR waterpark resort that serves metro Chicago and nearby markets.
NAVIS made an immediate improvement in revenue and other operational areas and conversions are up 10% due to NAVIS’ work with our reservation team.
NAVIS provides individual 1-800 numbers for each promotion and tracks results. The Resort generates $80K in one month from NAVIS-guided outbound call program. NAVIS helped KeyLime Cove create an outbound sales call program that also improved the resort’s bottom line.
Today KeyLime Cove is focused on building its direct-sales voice channel. NAVIS records, audits, and collects data on each reservation call. Then NAVIS analyzes each reservation agent’s call data and coaches managers on how to improve sales skills.
NAVIS made an immediate improvement in revenue and other operational areas and conversions are up 10% due to NAVIS’ work with our reservation team.
NAVIS provides individual 1-800 numbers for each promotion and tracks results. The Resort generates $80K in one month from NAVIS-guided outbound call program. NAVIS helped KeyLime Cove create an outbound sales call program that also improved the resort’s bottom line.
Today KeyLime Cove is focused on building its direct-sales voice channel. NAVIS records, audits, and collects data on each reservation call. Then NAVIS analyzes each reservation agent’s call data and coaches managers on how to improve sales skills.