Queuent's New Patent for Mobile Phone Paging Solves Key Customer Queuing Problem
With the announcement of Queuent's new mobile phone paging patent, retailers, restaurants and other service businesses can easily interact with waiting customers on their mobile phones when service is available, eliminating the need for a physical queue.
Queuent's technology, currently in use at multiple restaurants around the country, allows customers to wait anywhere, transforming the typical customer queuing challenge into an opportunity to increase sales, improve efficiency, and achieve higher customer satisfaction. For instance, when restaurant tables become available, the host can cue the Queuent system to contact the waiting guests via their mobile phones. The voice or text message the guests receive notifies them that seating is available and prompts them to accept, delay or cancel.
Queuent's technology, currently in use at multiple restaurants around the country, allows customers to wait anywhere, transforming the typical customer queuing challenge into an opportunity to increase sales, improve efficiency, and achieve higher customer satisfaction. For instance, when restaurant tables become available, the host can cue the Queuent system to contact the waiting guests via their mobile phones. The voice or text message the guests receive notifies them that seating is available and prompts them to accept, delay or cancel.
The patent granted to Queuent for interactive queuing through public communication networks covers computer telephony or messaging to the mobile phone of any person physically waiting for any service. Companies using Queuent's patented technology can easily contact waiting customers on their mobile phones via voice or text messages to let them know the status of the wait or that their turn has come. The waiting customers are then presented with options such as to accept, delay or cancel via their mobile phones. Queuent offers its patented technology as stand-alone software, or the technology can be integrated into the current system used by retailers or restaurants for managing their waiting customers.
Queuent's technology can also provide dramatic benefits for service businesses that cater to walk-in customers, for retailers that offer in-store health clinics or customer service counters, and for entertainment complexes such as casinos and theme parks. Customers who must wait in a physical area for service are not able to browse the aisles of the store or find other services they would like to use. With Queuent's mobile phone paging technology, customer satisfaction and retention are dramatically improved, as customers who would normally find the wait time prohibitive or leave dissatisfied now have an option that meets their needs.