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01/21/2021

Pollo Campero Debuts Contactless Tableside Ordering

Anna Wolfe
Senior Editor - Restaurants
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Digital table service uses QR codes to offer guests a convenient contactless ordering solution from their smart phone.

Fast service restaurant Pollo Campero now offers guests a new contactless dine-in ordering option through digital table service. The program allows guests to conveniently order from their tables, eliminating the need to stand in line.

Contactless Ordering

To use the new service, guests simply scan their table’s QR code to view the menu. Then, they place their order online and select “dine-in” at checkout, entering their table letter to have a team member deliver their food to the table.

“The pandemic pushed us to re-imagine our guests’ dine-in experience, and technology like paperless QR menus proved to be the way around a lot of concerns,” said Campero USA Managing Director and COO Luis Javier Rodas. “Our new contactless ordering service takes it a step further as the trend continues toward more tech in restaurant dining.”

Pollo Campero piloted the program at several locations in 2020 as it prepared for this year’s rollout.

“Our test of digital table service was successful at our restaurants last year because it offers our guests convenience and additional peace of mind while they once again enjoy dining in,” said Patricia Giraldo, general manager of Pollo Campero in Falls Church, Virginia.

In addition to the digital table service launch, Pollo Campero plans to open 10 new digital kitchens in 2021 after launching its first two in San Francisco and Chicago in late 2020. These locations are just one part of the overall development strategy for Pollo Campero in the new year.