Patti's Inn and Suites Grows Online Bookings by 500 Percent with GuestCentric Systems

Patti's Inn and Suites, an independent property of 59 rooms located in Kentucky, was looking for online solutions to provide exceptional services for demanding travelers and increase online business. After reviewing all options, GuestCentric was the only vendor that could deliver a top-notch solution in a short time frame and at reasonable prices.
"To be able to have online booking was a major deal for our property because our old website did not offer online booking. To get a booking engine that engages demanding new travelers we knew we could not go for the cheapest booking engine out there. GuestCentric came out as the clear value winner, as they provide the best booking engine in the industry at a price that a 59-room budget property can afford," says Ann Martin, Patti's Inn and Suites' manager.
GuestCentric designed a new professional looking website in addition to providing an innovative booking engine with its Rates+Real-time Availability calendar. Despite the bad economic environment, and over a period of 4 months, the property created very successful marketing campaigns that helped to rank first in Google organic search. This resulted on an increase in the unique visitors by 370% and an increase in the number of direct online bookings by 500%.
"With my previous website I had to call someone to make the changes, the information could take up to 3 weeks to change and every change had a cost," says Martin. "With GuestCentric I now have complete control over my website and I am able to change the text freely, upload pictures, change pricing and create special offers. Selecting GuestCentric is one of the best decisions I made in 2009."

GuestCentric features

GuestCentric is revolutionizing the online presence of hundreds of thousands of independent hotels and is presenting a real challenge to traditional hotel software companies by providing innovative e-Commerce features in an unbeatable Software-as-a-Service model:
  • Utilize a best-in-class one-page booking engine with a Rates+Real-Time Availability calendar to simplify and speed up the booking process.
  • Integrate GuestCentric's reservation software platform to manage online and offline reservations and avoid double bookings.
  • Easily create a new impact website with the hotel branding where managers can always keep the site fresh by updating content at anytime from anywhere and create online promotions in minutes.
  • Keep track of e-commerce performance in one place using the service's online marketing performance tools and interactive dashboard.

"The system is very user friendly, I only needed a 30 minute training session to understand the platform and after that I started doing everything myself. If I have a problem I just need to send an email with my concern and within minutes I receive an answer," says Martin.

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