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Orlando Hilton Garden Inn & Homewood Suites Simplifies New-Build Opening Process

The Hilton Garden Inn Lake Buena Vista and the Homewood Suites Lake Buena Vista in Orlando have installed the hotel ServicePro and hotel SalesPro systems. The properties are new-builds operated by Kalsons Hospitality with a combined total of over 260 rooms.
hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales effectiveness for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service. The system automates the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements, preventive maintenance and equipment management.
Streamlining new-build opening processes
"The current two-property Orlando project is my third new-build opening and after working with hotel ServicePro I can say it is the best tool I have ever used for completing the lengthy checklists required by an opening property. It has the ability to save hundreds of hours and is invaluable in streamlining the new-build opening process," says Tony Keathley, general manager of the Hilton Garden Inn and Homewood Suites.
Keathley notes that the hotel management software hotel ServicePro automates the complex routine of using multiple three-ring binders of punch reports that track contractor and sub contractor deliverables and check lists necessary for earning a certificate of occupancy. "Now that we are open I am using hotel ServicePro for safety inspections and our fire system tests and tracking post-opening warranty work.ã╬╬ We will fully utilize the system at both properties."
Control sales leads for multiple flags
hotel SalesPro enables operators with multiple properties carrying different flags to develop and pursue company leads that generate revenue for all their properties. This is a valuable advantage over sales systems that are limited to a single chain and where the chain owns the leads for all its properties.
The Hilton Garden Inn Lake Buena Vista and Homewood Suites Lake Buena Vista will also use the Web-based hotel SalesPro system to automate group convention sales for the hotels' group convention sales activities. The properties offer video phones and video messaging, business centers, multi-lingual staffs, concierge desk, fitness centers and other amenities and services.
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