Optii and Tapendium Join Forces to Enhance the Guest Experience and Operational Productivity

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Optii and Tapendium Join Forces to Enhance the Guest Experience and Operational Productivity

02/09/2021

Optii, an advanced labor optimization solution for hotel teams, announced the integration of its housekeeping software with Tapendium, a provider of in-room e-concierge solutions for the hotel industry.

The integration provides hotel operations teams with the seamless updating of ‘Do Not Disturb’ and ‘Make Up Room’ requests from the Tapendium in-room tablet directly to Optii Housekeeping. Through the integration, room attendant boards can be optimized so that housekeeping is up to date with guest’s cleaning requests. All updates are tracked and optimized, resulting in additional labor efficiencies, reduced costs, and better service quality. 

An Optii customer, Little National Hotel Sydney, of Doma Hotels, has seen the benefits of utilising technology to continually improve the guest experience. Sandra Bellamy, General Manager at Doma Hotels said, “Our guests love smart technology, and having the Tapendium tablet allows our guests at any time to request what they need discreetly, whether that’s extra towels, contour pillows or forgotten little items such as toothpaste and hair gel. Tapendium sends reception the job request and they enter the request to Optii for delivery. The technology is simple and smart and takes the pressure off reception teams calls with its seamless integration.” 

“The Tapendium solution enables hotels to communicate with guests, increasing efficiencies, and facilitates service improvements by allowing guests to easily access hotel information, order from the in-room dining menu, request additional services and communicate directly via a fully integrated telephony solution via the tablet The interface with Optii further adds to the automation and service enhancements provided to hotels,” adds Steve Wooding, CEO of Tapendium. "Our in-room tablet solution delivers the ultimate guest experience via a visual and simple way to order room service and book activities, view information about the hotel and facilitate personal contact between the hotel and guest. ”

"Optii Housekeeping enables housekeeping managers to streamline the productivity of the largest controllable expense line item in the hotel, thereby directly impacting the bottom-line.  At the same time, we help the hotel in delivering an enhanced guest experience.  Integrating with a leading system such as Tapendium allows us to further automate our solution to allow managers to focus on the team members and guests" said Soenke Weiss, Chief Strategy Officer of Optii.