Online Check-In

Hotel guests to benefit from mobile guest journey with mobile check-in/mobile keys and access to concierge services directly from their phone with the option of using a kiosk-based self-service solution.

Guests of Shangri-La Hotels and Resorts will be able to search, book, check-in and check-out, pay and chat within a WeChat Mini Program and WeChat payment systems.

A successful guest engagement strategy begins with the property’s business objectives, then leverages technology to create a personalized guest journey.

'Pizza Anywhere' feature rolled out to additional ships.

Partnership between brands will allow hotels to expedite mobile the check-in processes.

From mobile check-in and electronic locks to virtual concierge tech, Best Western is hoping to attract modern, fiercely independent travelers to Vīb.

Workgroup to publish guidance that will enable a more consistent arrival and check-in experience around the globe.

Self check-in technology allows guests to verify their identity by comparing one's face with an ID photograph.