Numa, a new kind of answering service powered by artificial intelligence (AI) that ensures businesses never miss a call or text, now allows businesses to send and receive messages from customers using Google’s Business Messages.
Numa and Airy are part of an initial group of companies to integrate with Google’s Business Messages.
Missed Calls = Missed Business
Numa users can already receive text messages, picture messages, Facebook Messenger, and voicemail. Numa expands on its ability to help small and mid-sized businesses achieve their goals and delight their customers with an intelligent, conversational messaging experience. The new platform is designed to improve customer connection that allows Main Street businesses to offer a “message” button from within Google Maps and Google Search, enhancing the conversation to drive purchasing, scheduling, upsell and loyalty.
Numa enables texting with a business phone, even if it's a landline, allowing merchants to send and receive text messages from an existing phone number and catch calls when the business can’t grab them. That’s invaluable for small and medium-sized businesses juggling phone calls from customers and clients as they re-open or plan for it in the future. Recognizing that missed calls can mean lost business, Numa aims to ensure Main Street USA businesses thrive with easy-to-use technology that works with their existing phone system and delights their customers.