The Rise of Mobile Hospitality
According to HT’s 2016 Customer Engagement Technology Study, pre-, during and post-stay functionality of guests’ personal devices is a factor in booking decisions. The study reveals that 56% of consumers will be swayed to book a hotel if it offers high-tech guestroom features such as mobile key. In this thought leadership report, three experts offer insights into how hoteliers can leverage mobility to improve operations and the guest experience. Sponsored.