The NovaDine group order feature utilizes auto-finalization that is based on an order’s ‘cut-off time.’ Once the cut-off time of an order is met, the order will be finalized automatically and sent to the restaurant.
Group ordering allows multiple people to easily order food together under the umbrella of a single order, with every participant being able to choose their own items and pay for their individual portion. A user creates an order, sets a cut-off time, and then sends an invite for others to join. At the specified cut-off time, the order is automatically marked as final, is captured for payment, and submitted to the restaurant to begin food preparation.
Big restaurant chains also see the value in the group ordering functionality. Dave Wallinga, Vice President of Guest Marketing for Panda Restaurant Group, said the group order-ahead platform from NovaDine was a vital component to Panda Express.
“It’s so consistent with the nature of Chinese food, which we view as a shared experience,” said Wallinga. “The NovaDine system provides frictionless order fulfillment by giving guests control over when their order is ready. NovaDine worked very hard with us to get Panda online ordering exactly the way we wanted.”