Rewriting the Rules: Data & Insights from HT's 2023 Customer Engagement Technology Study. I was joined onstage by industry thought leaders Ellen Green, VP of Growth Marketing/CRM/Loyalty, Bounteous; Brian Klinger, Senior Strategic Partnerships Executive, Food & Beverage, Comcast Business; and Morgan Harris, Chief Customer Advocate & Co-Founder, Restaurant365.
Together, we revealed the results of our all-new 2023 Customer Engagement Technoligy Sudy: Rewriting the Rules, including fresh data-driven insights into:
- How guests discover restaurants
- How the labor shortage has affected guest experience
- How guests rate self-service tech
- What guests want in return for their personal data
- How guests prefer to order at the drive-thru
- How guests prefer to order food for delivery
To learn more, read HT’s 2023 Customer Engagement Technoligy Sudy: Rewriting the Rules.