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Mobile Solution Reduces Wait Times for CafÉ

The Flying Biscuit CafÉ has announced that it has implemented QLess, a mobile wait management solution, to eliminate lines.  Florida’s Flying Biscuit CafÉ is settled in the busy college town of Gainesville, home to the University of Florida.  Due to the popularity of the restaurant, customers experienced wait times before enjoying the restaurant’s famous biscuits and eclectic dishes. Flying Biscuit turned to QLess, which allows guests to skip long waits by checking into a reservation list remotely from computers or mobile devices.
QLess helps organizations of all sizes manage customer service by turning physical lines into virtual queues.  Field-proven and trusted through its successful implementation across multiple business sectors, QLess provides data that allows businesses to improve customer satisfaction and increase service ratings on popular consumer sites, such as Yelp. In addition, QLess enables organizations to share real-time information with customers, including updates on their number in line and up-to-date predictions on wait time. This reduces pressure on staff, while giving customers the opportunity to wait wherever they please. QLess reduces wait times, cuts crowds, and optimizes yield, throughput and time slot management.
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