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In this exclusive Research Brief, Hospitality Technology reveals never-before-published data and analysis from the 2017 Lodging Technology Study. Through crosstab analysis, HT’s research is able to identify what innovative companies are doing differently to enable the digital guest experience.
\nKey findings include:
\n\n
One out of five hotel companies consider themselves innovative.
\n\t
Innovators are more frustrated by not being able to deliver technology projects faster.
\n\t
Top four customer-facing priorities that will set innovative companies apart from their less-innovative competitors.
\n
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Omni-engagement is key to increased customer service, experience, loyalty, and efficient, frictionless operations. Using technology to remain in contact with a guest from pre-stay, during the booking process; while they are on-site; to check-out and beyond, requires thoughtful investment and smart strategies. In this Business Solution Brief, HT highlights five ways that investments in frictionless experiences pay dividends. Sponsored.
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})();Mobile Key (Digital Key) | Hospitality Technology
The New Zealand-based micro-accommodation aims to offer a wide range of budget travellers the convenience of using their smart devices as digital guestroom keys.
Hyatt, NH Hotel Group, La Quinta Inns and Suites and Watermark Luxe Waterfront Cottages were chosen for their outstanding achievement, vision and leadership in technological innovation.
As a de facto method for gathering guest data, hotels and restaurants increasingly look to engage with guests and offer personalized experiences through mobile apps.
Learn how a master digital wallet can help hotels drive mobile-centric guest personalization at the booking and check-in stages of the customer journey.