Meliá Hotels International Selects Volara to Bring Voice-Powered Alexa Technology to Circle by Meliá

Volara – the voice hub for the hotel industry – said it was selected by Circle by Meliá , a Meliá Hotels International brand, to provide voice technology to properties within its international shared vacation membership club. The new Grand Reserve at Paradisus Palma Real in Punta Cana, Dominican Republic, which opened its doors December 15, is the first hotel in the Caribbean and within the Circle by Meliá portfolio to launch Volara and enable voice-based conversations with guests. The Grand Reserve at Paradisus Palma Real is also the first “home resort” in the Circle by Meliá community, an experience-driven program that transforms travelers vacations with exceptional privileges and infinite memories and strives to personalize every detail to exceed guests’ expectations.

Volara provides technology agnostic, conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today. This is the first deployment of Volara-powered Alexa devices in the Caribbean. Volara’s patent-pending Accuracy Engine ensures that Circle by Meliá guests will receive the information, recommendations and services they request.

“Circle by Meliá is a vacation experience with a home-like twist,” said Patrick Manning, Circle by Meliá Network Infrastructure & Security Operations Manager / Information Technology. “Travelers choose to join our circle for the infinite privileges membership brings. We ensure that every single detail is taken care of before, during and after each stay. With the Volara-powered Alexa voice assistant in each unit, we can fulfill each guests’ wishes and personalize all of their preferences.”

The architecture of Volara’s software enables additional layers of security to ensure that guests’ personal information and conversations remain private, and Circle by Meliá’s proprietary data is also protected and secure. Recording of the guest through the natural language processing technology is never associated with the profile of the guest.

“Volara is on the move,” said David Berger, Volara CEO. “Weekly we are announcing deployments of our platform agnostic voice technology at hotels around the world, not only for its guest engagement benefits, but also for its proven ability to keep guest and hotel data private and secure.

“We are thrilled to be entering this new relationship with Meliá Hotels International through this first deployment in the Caribbean with Circle by Meliá at the Grand Reserve at Paradisus Palma Real,” he said. “Our pilot in Miami was a huge success, and as a result we anticipate this will be the first of many Meliá announcements to come. Travelers are demanding the same technologies they use at home to also be in their hotel rooms, and Volara stands ready to deliver which ever natural language processing voice assistant platform properties choose to best meet their needs.”