Mandarin Oriental Hotel Group, Valtech Discuss What Makes Their Relationship Unique at HTF 2023
The Hotel Visionary Awards, celebrating its 18th anniversary this year, has traditionally honored hotel companies for outstanding achievement, vision and leadership in technological innovation. This year, the awards program added a Hotel-Vendor Partnership category to honor the hard work that goes into building exceptional working relationships between hoteliers and the supplier community.
This year, Mandarin Oriental Hotel Group (MOHG) and Valtech were one of two relationships that won in the Hotel-Vendor Partnership category. Join us at Hotel Technology Forum as Marilyn Tabet, Director, Digital Experience, MOHG and Lori Esposito, VP, Head of Client Services, Valtech, take to the stage to discuss their winning partnership.
In part, they will discuss how their two teams created channels of clear communication, collaborative ideation, flexibility, empathy, and trust. They’ll discuss how they shared feedback, updates and concerns, how they created a clear escalation process, how they aligned on key business objectives, performance indicators, and benchmarks. They’ll even discuss how they used technology – such as Planning Poker in Miro – to workshop problems and brainstorm solutions. You won’t want to miss it!
Make your plans now to attend the Hotel Technology Forum from Nov. 15-17th in Palm Beach Gardens, Fla. Register here and check out our agenda to see some of our other amazing speakers from companies such as: Appellation, Fire & Vine Hospitality, Margaritaville Enterprises, Pyramid Global Hospitality, and more!
Marilyn Tabet, Director, Digital Experience, Mandarin Oriental Hotel Group
Marilyn Tabet has been in the hospitality industry for over 12 years starting her career in the Las Vegas casino industry and moving to luxury hospitality when joining Mandarin Oriental Hotel Group almost 4 years ago. Her passion for technology mixed with her upbringing in hospitality led her a career focused on driving successful digital transformations and navigating the complexities of hospitality systems across hotel operations and corporate.
Lori Esposito, VP, Head of Client Services, Valtech
As the VP, Head of Client Services at Valtech, Lori leads the travel vertical, where she consults with clients to help them realize the potential of transformative digital technologies. Her expertise includes providing strategy and oversight for ecommerce, customer experience, and technology integrations. Lori's impact at Valtech includes launching a multi-year digital transformation journey for Mandarin Oriental, resulting in significant improvements in key performance indicators and numerous awards. Lori boasts an extensive history in the hospitality industry. Prior to her current role at Valtech, she held the position of Chief Marketing Officer at a B2B technology company specializing in mobile event apps. Her career journey also encompasses significant roles at Starwood Hotels & Resorts Worldwide, Inc. and Marriott International. At Starwood, she served as the Director of Brand Management for Tribute Portfolio, successfully launching the brand. At both Starwood and Marriott, as Director of Field Marketing, she was instrumental in shaping marketing strategies for a diverse hotel portfolio. Her contributions aimed to enhance demand generation, elevate guest experiences, foster brand loyalty, and optimize revenue capture. Over the course of her career, Lori also had the opportunity to work across a diverse portfolio of clients such as Citizens Bank, Choice Hotels, Samsung, Henry Schein, and Birkenstock.