Maestro PMS Improves, Personalizes Its Internet Reservation System for Hotels

Maestro PMS, a provider of hotel management systems to independent operators, announced new direct booking enhancements to its ResWave internet reservations system. ResWave is a mobile-optimized fully integrated booking engine for real-time booking of rooms, group members, activities, dining, and spa. ResWave now creates a more personal user experience with features that include loyalty-based and shoulder-optimized rate capabilities, flexible reservation options to let guests add amenities, activities and events to their reservation, and online deposit payment posting.

New ResWave features include:
  • Loyalty-based rates: ResWave enables operators to configure custom loyalty-based rates for multiple program levels like gold, silver, bronze so guests see financial benefits of frequent stays.
  • Personalized amenity-add stay enhancements: ResWave lets operators upsell during online booking by displaying amenity and activity stay enhancements. Bookers see a list of property activities, dates and fees on their reservation page and can add as many as they like to their reservation to create a more personalized stay.
  • Shoulder dates and rates: ResWave now provides shoulder dates and rates to help guests extend their stay to promote longer stays and additional revenue.
  • Online deposit payment capability: For more convenient guest payments, ResWave lets guests post deposits online to stay on top of their payment schedule.
  • Visitor activity booking: ResWave allows friends of property guests to book activities and amenities for inclusion in the guest’s folio.
  • Spa day guest reservations: Spas with day guests can now use ResWave to book appointments with a comprehensive folio.

Maestro also offers website services to help independents create and implement a more effective booking strategy. For example, Maestro now provides professional custom web development services to help make the online experience smoother for guests, more productive for operators and ultimately result in more conversions.
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