Luxury Hotel in Manhattan Offers Guests Personalized, Immersive Tech Experience

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Luxury Hotel in Manhattan Offers Guests Personalized, Immersive Tech Experience

02/09/2017
The Baccarat hotel in Manhattan has a reputation for providing an unmatched luxurious experience. With 15,000 handmade crystal pieces incorporated into the dÉcor throughout, the Baccarat has an opulent atmosphere. But the hotel is about more than just the sparkle. Guests benefit from a personalized and immersive experience enhanced by the automation system that’s integrated throughout the building, as well as in guest rooms, where they have control over their desired lighting, temperature and entertainment.

The Baccarat was built from the ground up, and automation design experts from Mode:Green were involved from the starting point to oversee the design and integration of all of the technology in the hotel. Mode:Green, which coordinated the technology from the beginning of the design process to the end of construction, was chosen as the integrator because of the complexity of the project and its experience in the luxury hotel market.

Planning Process
The Baccarat was a unique challenge for Mode:Green for a number of reasons including the sheer amount of technology that the hotel wanted to connect, the clientele’s expectations and the intertwined elements of the project. For example, a single king room has 23 lighting loads, where a room in a "normal" hotel would have four or five. The Baccarat also has 17,000 devices in each room, making it tremendously different than other hotels.

When it came to planning the technology for the hotel, Mode:Green focused on creating an experience that would be simple to operate for both the guests and hotel management. It supported the ownership’s perspective in looking towards the big picture of how all of the aspects of design and technology would work together. In particular, Mode:Green found ways to simplify the technology as the Baccarat wanted to offer its guests a high-end, easy-to-use system.

Installation and On-Site Support
Aside from designing the system, Mode:Green also programmed and integrated the technology. Drawing on that industry knowledge and experience in other hotels, Mode:Green introduced aspects that the Baccarat hadn’t initially planned, including control over the entire system and all 160 rooms from a single iPad with a custom interface. Everything from the in-pool speakers, lighting, spa, lobby and 28 music zones can be controlled from a single iPad. Mode:Green assembled and programmed all technology before bringing it onsite to help prevent delays. It also individually tested each room before approving it at the end of construction.

Results
Upon entering the hotel, guests are met with an audio and lighting experience that enhances the atmosphere without hindering the dÉcor. As they make their way to their room, a hall light will automatically illuminate the doorway, and automatically deactivate a few seconds after the guest enters the room. Each guest room can be controlled through a customized keypad that can be set to a “Do Not Disturb” mode which shows a red light outside the door when activated to notify hotel staff. Lighting scenes by world-renowned interior and lighting designers can also be activated by a smartphone that comes with the room. Guests can also order room service, control automated shades, the music and the TV that’s hidden behind a mirror with the device.

Mode:Green worked with the Baccarat to create a seamless ecosystem for automation. The hotel staff can control every device in the hotel, but the system is smart on its own. For example, lighting scenes run on timed events and can change color, and there’s a conference room with projection system. It’s an all-in-one single user interface, where all of the devices are on one common network.

After the installation was complete, Mode:Green continues to work with the Baccarat to keep the system in top working order with on-call support and maintenance that includes regular check-ups and monitoring to keep every piece of the system working properly.