Online ordering system Lunchboxhas entered into a definitive agreement to acquire NovaDine, an enterprise digital ordering provider for multi-unit restaurant chains.
Together, Lunchbox and NovaDine will plan to offer an alternative to the currently available enterprise solutions and enable restaurant operators to manage all digital guest experiences from a single operating system across the entire customer lifecycle. NovaDine currently works with multiple prominent restaurant chains including Firehouse Subs, Torchy's Tacos, Taco Bueno, and Steak & Shake, to help power their online and mobile ordering, catering, and delivery and apps.
Operators that opt into NovaDine will have access to the following features:
Lunchbox Order Aggregation: Allows operators to consolidate all third-party marketplace orders with Doordash, Grubhub, EZcater, UberEats, Postmates, and Skip the Dishes and pulls all order information into a restaurant's point of sale (POS) system. Menus are automatically kept up to date, including 86'd items and business hours.
Group Ordering: Allows multiple people to easily order food together under the umbrella of a single order.
POS Integration: Ties your POS, Online Ordering, and Mobile presence together into a single solution. Full POS Integration Hands-off menu export.
Cross-Channel Order Throttling: Allows restaurant chains to limit the amount of orders it will be able to accept in a specified amount of time. This feature allows restaurant chains to set a limit (rule) on the maximum dollar-amount of orders they can effectively fulfill within an allotted time frame.
Customer Engagement: Ability to integrate with any loyalty provider, currently integrated with Punchh and Paytronix.
Comprehensive Delivery Support: Delivery as a Service integration with DoorDash and Uber Eats. In-house delivery support with delivery driver management. Define delivery map polygons or radius rules with adaptable order minimums and delivery fees.
Catering Management: With call center capabilities and integration with NovaDine's House Accounts module.