Labor/Workforce Mgmt/Scheduling

Bolay Kitchen Taps YOOBIC to Boost Communication, Heighten Compliance, and Empower and Engage Frontline Employees
Fast-casual restaurant chain achieves operational excellence with digital workplace solution.
To Protect and Promote Tourism: Always Be Training
Les Roches CEO discusses the importance of training employees and how using AI will set up the hospitality industry for success.

House Keeping
Canary Technologies' Survey Finds Wide Discrepancies In National Hotel Tipping Habits
More than 70% of guests who did not tip during a recent stay would have if digital tipping was available.
Labor/Workforce Mgmt/Scheduling
Hotels on Hiring Spree with Better Wages, Benefits, Flexibility
Seventy-nine percent of surveyed hotels report staffing shortages.
Sales & Marketing
Guestcentric Launches HyperCommerce for Hotels
Guestcentric’s HyperCommerce platform allows hotels to offer tailored experiences, to advance to attribute-based pricing and generate ancillary revenue streams.
Labor/Workforce Mgmt/Scheduling
STUDY: Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting Vs. Well-Staffed Teams
Employees who interact directly with customers can make or break the customer experience; but only 57% believe their leaders are investing in their team.
Integration
Amid Influx of New Hospitality Employees, Tech Helps Ensure Brand Excellence
Hospitality brands should rely on tech tools to boost safety, quality, accuracy, transparency, and consistency to build and maintain cultures of excellence.
Hotel Brand - Luxury/Resort
Could Autonomous Vehicles Solve Transportation Issues for Luxury Resorts?
Autonomous low speed vehicles could prevent some of the common problems associated with typical golf cart transportation: accidents, fleet management, driver shortage, and more.
Fast Casual Dining
Newk’s Eatery Taps AI Solution to Handle Phone Orders
Newk’s Eatery partners with kea to improve voice ordering, boost phone orders at all locations.
Labor/Workforce Mgmt/Scheduling
The WorkNomads Lab Hotel Selects INTELITY for Mobile Guest Experience
The newly opened coliving hotel in Bulgaria will put guest convenience and customization at the forefront using INTELITY’s platform.
Restaurants
Restaurant Brands International's Former CTO Named CEO
Effective March 1, Joshua Kobza will become CEO. He has served in several c-suite roles including CTO, COO and CFO.
Hotels
HT TALKS TECH: Sarah Fults, VP of Distribution, MGM Resorts International
Learn how Fults’ career trajectory influenced her leadership style, her love for mentoring and her desire to always stay in touch.
HT-NEXT
Quick Quotes from Hyatt CIO Eben Hewitt
During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.
Hotels
Sage Hospitality Group Recognizes Leadership
At Annual Operations and Commercial Leadership Events, Sage Hospitality Group honors leaders, top performers.

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