Koncept Hotels Deploys Infor HMS

Infor, a global provider of business cloud software for Enterprise and SMB companies, announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group’s digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met.

The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel not only digitize processes, but also develops new services to meet the needs and expectations of an increasingly tech-savvy market.

Part of its digitization approach includes a focus on fair, mindful and sustainable business management. For example, at “Koncept Hotel zum kostbaren Blut,” located in downtown Cologne, there is no reception desk fully staffed 24/7: guests use smart devices to check-in or -out and to plan their stay in one of the 20 rooms. This removes the need for staff to work night shifts and in turn increases happiness and supports retention. On TripAdvisor, Koncept Hotel zum kostbaren Blut already ranks among the 20 best hotels in Cologne. This year, two more hotels in other European countries are to be acquired.

Infor HMS is being used for the digital interfaces guests interact with – ranging from room reservations, check-in and check-out, recommendations around the stay, or to help with special requests. Manual tasks, traditionally often assigned to night auditors at the reception desk, such as analyzing data by printing and comparing spreadsheets, are delivered automatically by Infor’s cloud-based solution. Using the Infor HMS app, employees can analyze hotel performance data on-demand and manage the hotel remotely. Not having to be on site to manage operations is a vital part of the Koncept’s digital strategy, especially in light of expansion plans to new locations. In addition, Infor HMS enables the company to integrate individual content in the app with other systems. This enables the start-up to respond to guest and market requirements with higher flexibility and agility.

“It is fair to say Infor is the Rolls Royce of technology in the hotel industry and has outperformed established players on the market by far. Infor assigned numerous hospitality experts to our project who really know the market and the solutions to deliver an uncomplicated, reliable, and comprehensive offering,” says Martin Stockburger, Managing Director Koncept Hotel Management GmbH. “The project team’s support is professional and response times are fast. The customer experience has proven outstanding. With Infor, we have found the right digital partner to support us in driving our expansion plans.”

Infor Hospitality offers scalable solutions that are ready to use and deliver measurable results – for independent hotels, small hotel chains, or global hotel groups. With flexible solutions, hoteliers can choose to run the software in the cloud, on-premise, or as a combination of both.

Infor applications cover the entire hotel software spectrum: Revenue Management, Mobile Apps, Property Management, Finance, BI/Analytics, HR, CRM, POS and Maintenance Management.