SABA Hospitality Technology Solutions, a Macau-based hospitality technology specialist focused on transforming guest and staff engagement, announced a strategic partnership with Knowcross®, a provider of service quality and optimization solutions for hotels, to provide hotels with advanced tools capable of overcoming a range of service challenges posed by COVID-19 and the evolving guest journey in the hospitality industry.
Given the thirst for contactless solutions and reducing costs, the integration focuses on the contactless technology SABA Hospitality provides and KNOW Service, a leading guest request management and maintenance tracking platform the integration allows recovering properties to enhance their ability to maintain high quality guest-centric experiences that fully comply with cleanliness and social distancing concerns, regardless of reduced labor resources.
With hotels required to consider and implement an evolving guest journey, SABA Hospitality and Knowcross integration provides the vital ability to streamline and automate the guest communication and request process, whilst minimizing physical contact. Through the SABA Hospitality & Knowcross integration, guests can now communicate with the hotel safely and remotely with SABA Hospitality’s platform and these requests or queries are instantly uploaded into the KNOW Service module and assigned to relevant departments without any staff intervention.
"KNOW Service continues to empower hotels by supporting the evolving guest journey and new practices as a result of the pandemic. We are thrilled for the opportunity to work with SABA Hospitality strategically to support the current needs of hoteliers," noted Karen O'Neill, President-Americas at Knowcross.
“In Knowcross, we have found a partner whose technology supports our A.I. driven Chatbot and ordering platform in delivering even greater efficiency savings to hotel operators. Integrating the two solutions now allows guests to make requests through the SABA Hospitality interactive guest services platform, and for those requests to be automatically forwarded to the relevant department. Not only does this help service guests in a timelier manner, regardless of whether they are on or off-property, but it offers a truly contactless experience that reduces the workload on hotel staff” commented Alexander Wessels, Executive Director of Accounts & Partnership at SABA Hospitality