Just Salad Shifts to 100% Digital Ordering
Just Salad will temporarily suspend in-store dining and shift to 100% digital ordering, in a proactive step to protect the health and safety of its customers and employees during the COVID-19 outbreak and fulfill increasing delivery demand from customers working from home.
The following changes will be in effect as of close of business March 16:
● New York City, New Jersey, Philadelphia and Chicago locations will provide pick-up orders at the front door, with a 15-minute-or-your-money-back guarantee;
● All delivery fees through orders placed on Just Salad’s app or orderjustsalad.com will be waived. Phone orders can also be placed at 866-673-3757;
● Contactless and Tamperproof Delivery will be implemented on all orders on the Just Salad app and orderjustsalad.com;
“In light of recent events, and for the safety of our team members and valued customers, we have decided that the best and most efficient way to serve food right now is through pick-up and delivery orders,” said Founder and CEO Nick Kenner. “This change will support the social distancing guidelines issued by government officials and allow us to provide the highest level of service.”
The brand will offer free delivery through its app and website (orderjustsalad.com), along with a 15-minute guarantee on all pick-up orders. Just Salad’s menu will continue to be available on a number of third-party platforms, including Grubhub and Seamless. Customers placing pick-up orders will be greeted and served at the front door by a team member.
The brand also introduced contactless delivery and tamper-proof packaging, to help minimize contact between customers, teammates, and delivery personnel. These services are automatically included for all orders. Contactless delivery involves couriers leaving deliveries on a customer’s doorstep or other chosen delivery location; the couriers will be calling all customers to confirm their delivery drop-off location.
“More than 1,000 employees and families depend on Just Salad as an employer,” Kenner said. “As we see more orders come in through our digital channels, these measures will help minimize impacts to their work schedules and maximize their safety. We are also providing an additional free meal to employees and their families, should their work schedules become impacted by the COVID-19 situation.”
Just Salad offers paid sick leave to all of its employees.