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Industry Hero CMX Helps Restaurants to Deliver on COVID Response

CMX gave customers the ability to record and maintain new standard operating procedures, across all locations, in order to meet changing government health and safety regulations.

CMX was presented with Hospitality Technology’s Industry Hero Award for its efforts to assist restaurants in doing business during the pandemic.

CMX launched its COVID-19 Response, Reopening & Recovery Kit, providing fast-casual and quick-serve restaurants with out-of-the-box templates for Employee Wellness Checks, Health and Sanitation Shift Logs, COVID-19 Related Incident Reporting, and Reopening Checklists.

The action plan centered around a product already in their toolkits: ActivityStudio. Restaurants use ActivityStudio to digitize operating procedures in order to measure performance and compliance against KPIs. Restaurants could leverage these templates as-is or modify them to their specific needs.

This gave brands the ability to record and maintain new standard operating procedures, across all locations, in order to meet changing government health and safety regulations.

Leading brands including Arby’s, Buffalo Wild Wings, Firehouse Subs, Checkers and Rally’s, Taco Bell, Sizzling Platter, and more have used ActivityStudio daily to support their operations during the pandemic.

A Sizzling Case Study

“Before digitizing and automating many of our processes last year, about 80% of our routines were performed manually, using pencil and paper,” said Isaac Morton, Vice President of IT, for Sizzling Platter, a restaurant group with locations in the U.S. and Mexico.

But as COVID-19 spread, new processes emerged and became much more complex, driving Sizzling Platter to significantly expand digitization through use of the ActivityStudio platform. And with 500 franchises under several banners, Sizzling Platter needed digitization to drive scale as well as adjust for state and local variations in public health requirements, along with changing CDC guidelines. “In some states, employee temperature checks must be performed daily and the results must be recorded,” Morton said. “But in other states, they want us to do everything but temperature checks, because that's considered a part of HIPAA.” 

ActivityStudio offers Morton and his team real-time visibility into the data they need daily to know that their COVID-19 operational guidelines are being followed within each location. “This allows us to move forward with the confidence that we are following the latest CDC guidelines and are in full compliance with state and local laws,” said Morton.   

Having access to real-time data is critical. ActivityStudio is playing an important role in helping its customers gain timely information during COVID-19 and beyond.

See what CEO Mitch Porche has to say about the CMX team efforts. (30 second video)

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Recognizing Excellence

HT’s Industry Heroes Awards acknowledge members of our restaurant technology community who truly went above and beyond in the face of closed dining rooms and lockdowns, pivoting to off-prem and digital solutions to serve customers, support employees, and feed communities in need,” said Abigail Lorden, publisher of HT.

The Industry Heroes Awards recognize both restaurants and technology suppliers for exemplary contributions to the restaurant industry in 2020. CMX was one of six Industry Hero award winners at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference), which was held virtually, “online everywhere” on April 13 and 14. The winners of the 2021 Industry Heroes Awards are: CMX, Concept Entertainment GroupDickey’s Barbecue Pit, Fazoli’s, Jersey Mike’s Franchise Systems, Inc., OneDine, Punchh and Revel Systems.

Top Women in Restaurant Technology and Industry Heroes winners were chosen by Hospitality Technology magazine and members of its Research Advisory Board. Winners will be profiled in the Summer 2021 issue of Hospitality Technology magazine and in digital profiles on in the coming weeks. 

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