Punchh Receives Hospitality Technology’s Industry Hero Award

Punchh’s customer loyalty and engagement solutions enabled restaurant brands to foster and maintain vital connections with their guests during the pandemic.
Anna Wolfe
Senior Editor - Restaurants
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Punchh, a provider of customer loyalty and engagement solutions, was presented with Hospitality Technology’s Industry Hero award at MURTEC on April 14.

HT launched the Industry Heroes awards earlier this year to recognize companies - both restaurants and tech solutions - for their exemplary contributions during a year like no other.

When restaurants were forced to shut down dining rooms as the pandemic spread, members of the restaurant technology supplier community stepped forward with aid for the hospitality industry via no-cost access to their solutions.

Fostering Connections

At the onset of COVID-19, Punchh felt a responsibility to help its customers navigate through the most challenging of times by delivering enhanced marketing automation technology and new data services to help clients not only recover from the pandemic, but in many cases, achieve double-digit growth.

During 2020, Punchh’s customers, including Papa John’s, Yum! Brands, and Casey’s, were able to leverage Punchh to manage loyalty and marketing to quickly adapt to the changing needs of their customers and generate record sales. With access to a growing suite of marketing automation technology, brands used Punchh to help launch or enhance existing solutions including mobile ordering and contactless pickup/delivery, allowing them to operate efficiently while prioritizing safety for employees as well as guests. In 2020, Punchh delayed billing and waived fees in some cases to help brands stay profitable while adjusting their services to the changing times -- without sacrificing quality or customer relationships.

Watch Raju Malhotra, Chief Product and Technology Officer, accept the Industry Hero award.

Punchh was one of six Industry Hero award winners at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference), which was held virtually, “online everywhere” on April 13 and 14. The winners of the 2021 Industry Heroes Awards are: CMX, Concept Entertainment Group, Dickey’s Barbecue Pit, Fazoli’s, Jersey Mike’s Franchise Systems, Inc., OneDine, Puncch and  Revel Systems.

Top Women in Restaurant Technology and Industry Heroes winners were chosen by Hospitality Technology magazine and members of its Research Advisory Board. Winners will be profiled in the Summer 2021 issue of Hospitality Technology magazine and in digital profiles on in the coming weeks.