Known for its paleo, gluten free, keto, and vegan health food options, Impact Kitchen closed temporarily at the onset of the COVID-19 pandemic and reopened in July with updated restaurant technology from restaurant technology provider Givex. The new technology includes digital menu screens, POS systems, kitchen sequence systems, and online ordering. These systems are designed to create a contactless restaurant experience with the ultimate goal of enhancing safety, improving the customer experience and fostering the Impact Kitchen community.
“We’re thrilled to be back open and serving our community with a place to safely connect with one another while having access to the high-quality health food our customers were used to before we temporarily shut down,” said Josh Broun, Co-Founder of Impact Kitchen. “Before COVID hit, we were looking for ways to consolidate our tech suite so we would be well-poised for the aggressive growth plans we’d put in place. During our temporary shutdown, we saw a great opportunity to streamline our restaurant technology to enable Impact Kitchen to grow quickly once we reopened and create an even better experience for our customers.”
In addition to the new in-house technology, Impact Kitchen has also launched its first-ever loyalty app through Givex’s Customer WebSuite. The app enables customers to order directly from Impact Kitchen online, bypassing the third party delivery apps, and complete payment online, creating a completely contactless order and pay experience. With each purchase, app users are building up loyalty points that can be redeemed for monetary value and rewards.
“The launch of our app is improving the remote experience for our community while the enhanced technology in-house is creating a more seamless experience at our restaurants,” said Broun.
The updated technology has enabled Impact Kitchen to plan for significant growth in the coming months. Impact Kitchen introduced grocery delivery in July. The company plans to open additional locations within the next year.
All four Impact Kitchen locations are now open for dine-in and take-out and customers can access the grocery delivery service through Impact Kitchen’s website. The Impact Kitchen app is available through the app store for both iOS and Google Play or online at impactkitchen.ca.