Hotel Selects Cloud-Based Solution to Drive Bookings

Hermitage Bay, a luxury five-star resort located on the southwest coast of Antigua, featuring 30 individual suites. Stephanie Mack, owner of the boutique business, is responsible for helping Hermitage Bay with sales, marketing and revenue management. She saw the hotel had issues with connectivity and set out to find a solution.

“We wanted connectivity, but without a partner that connected every system, it wasn’t working,” Mack said.

When they started using SiteMinder, connectivity issues were quickly rectified.

“We think it will be a game changer as we can set our stay restrictions and close higher cost channels right in SiteMinder’s extranet,” Mack said. The end result is that every partner that’s connected has the inventory and restrictions we want them to have, without us having to update multiple extranets or chase stop sell confirmations.”

As a cloud platform for hotels, SiteMinder empowers hotels to attract, reach and convert guests across the globe. SiteMinder provides hotels of all sizes with solutions.

SiteMinder’s products include The Channel Manager, an online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

With more than 30,000 hotel customers and 550 of the industry’s top connectivity providers as partners, today SiteMinder have presence in more than 160 countries on six continents.

SiteMinder is owned and operated by Online Ventures Pty Ltd.