Hotel Management

The POS used in a number of its hotels' restaurants, bars, and gift shops, as well as the information management system used at check-in, are believed to be the source.

Ipswitch's suite of IT management solutions will enable LodgeNet to verify that Canadian and American hotels are deploying their networks according to company specifications.

A new study asked hotel managers to evaluate the performance of recent college graduates in an effort to determine the role of operational IT in formal education. Results indicate that there new hires are ill-prepared.

Despite surges in cell phone use, hotels and resorts often struggle to provide a network that can meet the needs of its guests. Hoteliers discuss the strategies and technologies that are helping them to overcome poor signal strength.

The luxury hotel chain has launched an iPhone app that offers access to research, booking, the Fairmont President's Club and more.

First Data's TransArmor solution replaces card data with a token number to preserve the value of card data for merchant business operations while removing all value for fraudsters.

The SPG App for BlackBerry Smartphones allows guests to book stays, access their accounts, check reservations, get directions and more.

Mystery shops are sometimes pegged as controversial due to disputed findings and the idea that it represents only "a moment in time," but the importance of third-party observation is undeniable, says The Heathman Hotel. Learn about the strategies and technologies that have helped the hotel to boost its guest satisfaction by 2%.