Hotel Brand - Luxury/Resort

Over the past year, hospitality has drastically transformed from one of the hottest markets, to one of the most uncertain and dangerous ones for automation technology vendors. In Vol.2: Hospitality of their 2009 Self-Service and Customer Interaction Management Solutions study, VDC Research identified and analyzed the key now- and near-term opportunities and threats impacting the North American hospitality market.

According to the Pegasus View for October 2009, North America's corporate bookings have jumped +3.5% vs. October 2008, and leisure bookings have offset dwindling ADR with a +21% increase for the same period.

ResortSuite WEB, a high performance, customizable and automated online booking engine, enables operators to maintain complete control of their own inventory without utilizing the costly services of any third party reservation tools.

Swisscom's new service allows users to connect to the Internet with their smartphones in only three clicks. Wireless PMS integration enables a personalized user interface, and seamless data processing and invoicing through the guest's room bill.

The five-star Millennium Resort Patong Phuket, Thailand installed Classic by VingCard to meet the higher security standards that are required of a resort that features multiple building units. Plus the Millennium Resort Patong will also have the option to easily upgrade their Classic locks in the future to employ contactless technology.

San Diego landmark Hotel Del Coronado boasts one of the best bars in the city, but revenues were hampered by a liquor shrinkage problem. Management installed an RFID-based beverage tracking solution from Capton and hit payback on the system in three months.

Hospitality Technology's market update on the hot technologies and trends that are impacting PCI compliance in hotels and restaurants: Topics include the July 1, 2010 deadlines; the straight story on tokenization; PCI-compliant solutions and more.

GuestCentric's new platform allows hotel operators to easily expand their brand with the use of viral marketing strategies, while at the same time engageing social networking customers.