Thanks to a guest feedback platform, The West Paces Hotel Group, operator of the luxury hotel brands Capella and SolÍs, is able to respond more quickly to guests and recognize key staff members and leaders that deliver exemplary service.
A new Cornell University study shows that the judicious use of sales sites like Priceline.com can be an integral part of hotel revenue management strategy.
The new VSE line of network encryptors will allow customers to purchase a hardware platform that can encrypt at various throughputs, based on bandwidth licenses.
Morgans Hotel Group will provide guests at its Royalton hotel with custom Apple iPads as a supplement to its concierge program and to facilitate one-touch access to a number of hotel services.
The new accorhotels.com application for iPhone features a more precise search function, as well as the addition of seven languages and hotel video presentations.
The new mobile offering includes a geolocating/GPS capability, and can instantly link visitors to Web 2.0/social media sites, as well as to property review sites like TripAdvisor.
