Honoring the Visionaries Within
This is why we’re so excited about this year’s Hotel Visionary Award winners, Grand View Lodge and Starwood Hotels & Resorts (see page 14 for their full stories). This year’s winners illustrate not only how technology can set a hotel apart, but the critical role that internal talent plays in leveraging the power of differentiation.
Starwood was chosen for the development of a true global standard for a hotel-based electronic procure-to-payment system. It’s a massive project that entailed consolidating information from more than 12 different systems globally into one cloud-based system. At the other end of the resource spectrum, a 100-year-old resort in central Minnesota was named a Visionary Award winner for the development of a fully homegrown digital concierge. There, an inefficient manual registration process has been replaced by a web-based concierge. Last year alone, the resort welcomed 17,000+ visitors and booked 3,435 activities through the new tool.
In both cases, unique requirements inspired these companies to build homegrown solutions that differentiate their brands. At a time when hotels often — and with good reason — look to partner with third-party solution providers for their technology needs, it’s exciting to call attention to the development work that is happening from within.