HITEC: Hughes Unveils Digital Concierge Service
Hughes Network Systems, LLC (HUGHES), a provider of broadband satellite networks and services, and managed network solutions, unveiled a new Digital Concierge service that helps hoteliers enhance the guest experience with touch-screen kiosks while also making employees more productive.
Fully managed by Hughes, the Digital Concierge service enables guests to access real-time hotel and local information such as dining, entertainment, transportation, weather, cultural events, special offers, and brand loyalty information 24/7 from convenient, interactive touch-screen kiosks. The self-service kiosks offer great convenience to guests while improving hotel operational efficiency by freeing up valuable staff time to attend to more "high touch" service tasks. As a hosted solution, it significantly reduces the cost, complexity and IT involvement in deploying and managing the system.
As a managed service, Hughes Digital Concierge puts hoteliers in full control of the kiosk's content and operation through an easy-to-use web interface. Guests can be continuously updated with information such as weather forecasts, sports scores, news headlines, travel information, and lifestyle features, to name a few. Serving up easy-to-read maps and directions to local points-of-interest is simple when connected to a nearby printer. And Digital Concierge can boost business by promoting on-premise services such as restaurant specials, entertainment events and other accommodations. Hoteliers can also share in ad revenue with local businesses by providing them advertising space for a fee on their Digital Concierge kiosks.
Hughes Digital Concierge is available immediately. It has been tested, approved and is in-use in hotel properties and franchises across North America. Digital Concierge is one of several hosted services for guests and employees that Hughes offers to the hospitality industry including Training, Digital Signage and Wi-Fi.