HITEC 2017 NEWS: Intelity Debuts Wrangler Mobile Device Manager; Mercury Messaging System
At HITEC Toronto, Intelity unveiled Wrangler, a mobile device manager (“MDM”) designed by the company to notify personnel when a mobile device – such as an in-room guest tablet or other handheld device used by staff – is online/offline, the battery is low, or the device has left the room or designated area. With the addition of Wrangler, hotels now have a single platform for controlling the physical devices used to deliver two-way mobile communications to hotel staff and guests. Better yet, this proprietary technology can now be utilized by any company using mobile apps and related devices to strengthen the relationship between themselves and their customers.
At HITEC, Intelity also debuted a new Unified Messaging Portal as part of its award-winning ICE Control System (ICS) platform. The new Mercury messaging portal will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media. Whether the guest is at home, in route to the hotel, or lounging poolside, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently. Better yet, any company wanting to offer this two-way SMS messaging service to their customers can do so by white-labeling the Mercury technology from Intelity. In the near future, Intelity will also reveal a multi-channel version of Mercury that will extend the two-way SMS messaging service to the hotel’s social channels. This will enable travelers to communicate directly with the hotel via the hotel’s Facebook page now, and soon include Twitter and another social media channels. Mercury will route the message to the hotel and the appropriate staff member will provide a prompt reply.
At HITEC, Intelity also debuted a new Unified Messaging Portal as part of its award-winning ICE Control System (ICS) platform. The new Mercury messaging portal will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media. Whether the guest is at home, in route to the hotel, or lounging poolside, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently. Better yet, any company wanting to offer this two-way SMS messaging service to their customers can do so by white-labeling the Mercury technology from Intelity. In the near future, Intelity will also reveal a multi-channel version of Mercury that will extend the two-way SMS messaging service to the hotel’s social channels. This will enable travelers to communicate directly with the hotel via the hotel’s Facebook page now, and soon include Twitter and another social media channels. Mercury will route the message to the hotel and the appropriate staff member will provide a prompt reply.