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HITEC 2016 NEWS: KEYPR Launches Customizable Mobile-First Guest Services and Management Platform

KEYPR announced the launch of their new “Select” program which brings the KEYPR platform for mobile-based guest services and management to limited and select-service hotels with no associated upfront costs. KEYPR is a fully integrated solution comprised of a mobile app, an in-room tablet, back-office management software, and the option of adding keyless entry. KEYPR gives guests one-touch services and operators and staff real-time access to guest requests and personal preferences. The launch of KEYPR Select follows successful pilot programs at Holiday Inn Express Walnut Creek, and Best Western Plus Avita Suites.
Through in-room tablets and customized mobile apps, KEYPR Select opens up full-service amenities and concierge services to guests frequenting limited-service properties. Many of these services can be enabled by operators through new or existing partnerships with local or national service providers such as OpenTable, GrubHub, Postmates, and others. Guests can access their reservations in advance of check-in, request services like extra towels and pillows prior to check-in and/or while off premises, order room service via third party apps, and more.
KEYPR’s Guest Experience Management System (GEMSTM) provides operators with detailed analytics, allowing them to track service and response times, and use in-depth reports to improve overall service and operational efficiency.
"When it comes to operational efficiency we are always looking at tools that could solve problems for us today but also in the future,” said Mike Patel of Best Western Plus Avita Suites “KEYPR Select was just the tool to do that as it offers the ability to consolidate all paper materials and compendium to a tablet as well as allow us to edit and change any information needed in the future. We have been able to gain valuable insight into our guest’s experience and at the same time offer them the most cutting-edge technology.”
KEYPR’s in-room tablets localize the guest experience, offering one-touch access to the neighborhood and its offerings. Guests can easily find local restaraunts, access reviews, order room service via third party apps like Postmates and access their own entertainment apps like Netflix, HBO GO and Pandora, offerings typically not available for limited-service stays.
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