Greek Hotel Enhances Guest Experience with New Mobile App

Mystique, a Starwood Luxury Collection Hotel in Santorini, Greece, is comprised of twenty two suites and villas provide a sensorial experience of Santorini in surroundings of understated elegance. The owner of Mystique is committed to using technology to facilitate the stay of their guests on Oia’s most famous cliffs with dazzling views of clear blue crystalline waters towards the volcano and the Aegean Caldera. Based on that focus, the Mystique management team captured a set of user requirements that are fulfilled by a mobile app, which offers innovative tools to enhance guest travel experience and manage customer interactions by providing value added local info and applying actionable alerts, workflows and personalized touch-points via their smartphones.

 

Working with m-Hospitality, an Athens-based software solutions company, the Mystique management team has delivered a mobile solution that is utilized by guests plus the Mystique staff and management team. The solution incorporates a mobile app (iPhone, Android and iPad) for guests, a backend mechanism for Mystique staff and an iPad app for Mystique management team. The app is available at Appstore and Android Marketplace.