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03/29/2021

GoTab Integrates with inKind for Contactless Loyalty Features

Technology innovators join forces to help restaurants grow with access to low-cost capital.
Michal Christine Escobar
Senior Editor (Hotels)
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Restaurant commerce platform GoTab is now integrated with restaurant financier inKind. inKind is the latest, best-of-breed technology partner GoTab is tapping into, with both platforms created by restaurateurs and united by a common belief in the power of food and hospitality to improve people's lives.

Through this integration, restaurants can leverage inKind's House Accounts - high-dollar gift vouchers for food and beverage credit that build loyalty and further enhance customer relationships - while processing payments through GoTab's restaurant commerce platform. InKind's unique model gives operators funding upfront, with marketing support to build an engaged customer base and solidify each restaurant's relationship with its customers. Paired with GoTab's affordable cloud-based platform, and its native tab features, inKind's innovative tech and financing solutions set up independent businesses for success and open up access to new revenue streams.

Seamless Credit Redemption, Higher Customer Engagement

The integration allows guests to seamlessly redeem their inKind food and beverage credit at restaurants that use GoTab. When they are ready to close their tab and submit payment, they can choose to use their inKind credit through GoTab's contactless ordering and payment platform. Operators can also be notified when a House Account holder walks in or places a takeout/delivery order, allowing operators to provide a personalized and attentive experience for them.

The full power of the integration is on display at Espita, in Washington, D.C., where Partner Kelly Phillips has leveraged the GoTab/inKind integration to strengthen customer engagement. "We've offered our top customers the opportunity to have a House Account at Espita and be rewarded with bonus dining credit," she said. "The support from our community has been tremendous and directly translated into additional revenue. Customers have also raved about how easy and seamless it is for them to redeem their food and beverage credit through GoTab."

"We're thrilled to partner with inKind and offer more innovative and seamless solutions for our operators to save money and further invest in their businesses, especially during these challenging times," said GoTab CEO Tim McLaughlin. "The entire inKind team is really tuned into what restaurateurs need, particularly right now, and we couldn't pass up the opportunity to integrate with such a thoughtful and hospitality-driven partner."

"We're big fans of GoTab here at inKind, and we constantly seek partners who align with our mission to help operators grow and improve the customer experience," said inKind Founder & CEO Johann Moonesinghe. "Restaurants have gone through so much in the past year, so we're excited for a partnership that we firmly believe is a stepping stone toward a promising future for the hospitality industry."