3/4/2013 Technology has evolved, and its leaders need to evolve along with it. The plan/build/run model of IT operations is outdated, and businesses are starting to funnel money out of IT payroll and into external service providers. But there's still plenty of opportunity for business-savvy IT leaders to make their mark, if they're able to adapt.<br />
2/13/2013 Cloud computing and high-speed internet access are two hot button issues that will be shaping the hospitality industry in 2013. How operators choose to address these key points will have major implications in how businesses function and ultimately turn profits.
12/11/2012 News of a potential security flaw in Onity locks drew attention to guest room technology and locking tech in particular. <em>HT</em>'s 2013 Lodging Technology Study reveals the areas where hoteliers are planning to focus in the coming year, with 35 percent planning to upgrade locking systems.
10/8/2012 The sentencing of two POS hackers, who stole payment card data resulting in $10 million plus in losses, offers insights and reminds about best practices to protect valuable point of sale data.
9/7/2012 Both restaurant and hotel operators are calling for integrated technology to bridge the gap between service and overall experience. As multi-channel guest engagement becomes a top priority, both operators and tech vendors must focus on collaboration.
8/7/2012 The hospitality industry is ready and willing to embrace technology in order to create guest-centric services and amenities. This shift is evident in the amount of high-touch, high-tech products that were introduced at the recent HITEC.
6/8/2012 Knowledge is power, but only if you use it. The challenge facing the hospitality industry goes beyond merely connecting with guests on social channels, but how to turn information from those connections into actionable CRM data.
5/10/2012 At the recent MURTEC, 58 percent of attendees named increasing guest counts as a top business objective. Those bigger numbers can be achieved by investing in the latest technologies in social CRM, e-commerce and business intelligence
4/5/2012 As recessionary era belt-tightening seems to be easing, IT budgets across all hospitality sectors are increasing.
3/1/2012 As the technology landscape changes, restaurant operators must be willing to innovate in order to increase business and improve and streamline day-to-day functions.
2/14/2012 The hospitality industry's most-wanted technologies in 2012 are those that provide mobile capabilities, cloud-based apps, and/or security solutions.With more companies than ever before willing to invest in these latest innovations, the vendor community is challenged to produce viable and affordable solutions.
12/19/2011 Mobile technology has shaped the consumer shopping and dining experience. With many top brands now testing out mobile wallet, by this time next year the POS may be redefined even more.
