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Downtown Las Vegas Casino Resort Increases Property Profitability

Downtown Grand Hotel & Casino (Downtown Grand), a newly renovated urban resort located in the heart of downtown Las Vegas, said its revenue management team recently began the process of selecting a revenue management technology provider. During the process, they focused on finding an all-encompassing solution that would not only aid in yielding rates, but one that could also easily integrate with the property’s existing casino management system and PMS. This was a major focus for the property, as its primary need was to implement a solution that could integrate data from both systems to provide a comprehensive view and understanding of guest value, by segment and individual spend.
“Originally, we were using manual revenue management and pricing strategies, which proved to be tedious and time consuming,” said Alex Kadota, director of revenue management at Downtown Grand. “The ability to implement price changes effectively comes from having a deep understanding of the market. We needed to gain a clear view into the science behind yielding and this called for a system that could help us lay out all of the varying, multi-dimensional sets of data, to allow us to understand them on a deeper level.”
After looking into a competing platform, the Downtown Grand turned to The Rainmaker Group’s (Rainmaker) guestrev solution for several reasons. Most importantly, the Rainmaker team was able to create a seamless integration between guestrev, Downtown Grand’s PMS, and its gaming system. In addition, Rainmaker’s track record throughout nearly two decades in business and the level of customer service and support that was provided during the entire process were of equal importance for the Downtown Grand team.
“Rainmaker has an impeccable reputation in the industry, and we wanted to work with someone who has had marked success at various other gaming properties with similar needs and challenges to our own,” Kadota adds. “Additionally, a great deal of attention and care was given to us during the implementation process, and the Rainmaker team maintained a complete understanding of exactly what we needed from start to finish to make this effort successful and profitable.”
Since its initial implementation in Q1 2017, guestrev has helped the Downtown Grand team identify specific revenue management strategy and pricing challenges that needed to be addressed. In addition to immediately increasing overall property profitability, the solution has also generated cost savings by reducing the time it takes to analyze multiple data streams, including data that shows where guests are spending their money. This allows properties such as Downtown Grand to create pricing strategies specifically targeted to certain guest segments and based on total guest value. 
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