Double Duty POS: Italian Eatery & Retailer Talks System Flexibility Needs

Whether you visit Eataly to shop, eat, drink or just browse, chances are you’ll run into Radiant Systems technology while you’re there. The company announces the successful implementation of Radiant Systems’ retail and hospitality point-of-sale (POS) solutions within the store’s retail operations and seven independent restaurant concepts. 
Encompassing more than 50,000 square feet, Eataly opened in September 2010 as a joint effort between partners Mario Batali, Joe and Lidia Bastianich, Alex and Adam Saper and Oscar Farinetti. The food and wine marketplace sells groceries, specialty food, coffee and wine imported directly from Italy. It also runs seven restaurant concepts based solely around areas of the store, such as produce, pizza, pasta and seafood. Eataly’s unique business concept requires a flexible POS solution that maximizes speed of service and offers advanced information management tools, and the combination of Radiant’s retail and hospitality technology works well to support all areas within the store’s operations. The solution was installed by two of Radiant’s local New York resellers; Retail Business Management Systems (RBMS) managed the implementation process within the retail operations of the business, and Retail Automation Products (RAP) installed the software and handheld ordering devices within the casual and fine dining restaurants. Overall, Eataly’s 500+ employees operate Radiant technology on 44 of the company’s POS terminals and six handheld terminals located throughout the store.
“The Radiant product family has been extremely valuable in helping us run our business successfully, especially the flexibility of the CounterPoint retail POS solution,” says Alex Saper, partner and general manager at Eataly. “From inventory and purchasing to fast and secure transaction processing and hundreds of customizable reporting options, we are able to accomplish anything we want with support from the teams at RBMS and RAP.”
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