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Dickey’s Barbecue Pit Updates Proprietary BOH Online Ordering System

Dickey's Barbecue updates its proprietary BOH system's labor, location settings and order features. Franchisees are now able to modify discounts on a location by location basis and select custom time frames for orders.
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Dickey’s Barbecue Pit has added new enhancements to its back-of-house online ordering system. With Dickey’s latest technology improvements, owner/operators will have a more seamless experience on the brand’s SPARK proprietary online ordering dashboard.

New customizable features allow franchisees to modify discounts on a location by location basis and select custom time frames for orders. Other developments include the ability to finalize and export payroll directly from the dashboard, enhanced logic for complete editing of prices to include bulk changes, the addition of select POS settings for ease of management, and more.

“For the past 80 years, Dickey’s has leaned into its mantra of ‘Evolve or fail,’” said Dickey’s Chief Information Officer Carissa de Santis, a previous winner of Hospitality Technology’s Top Women in Restaurant Technology awards (2019 Rising Star) and a previous speaker at MURTEC. “We continue to invest and advance our technology to provide a frictionless experience for our guests and team members. By updating SPARK with new digital enhancements, Dickey’s is making it easier for franchisees to spend less time navigating technology and more time focusing on operating their restaurants.”

At Restaurant Next, Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc  shared how the barbecue brand's proprietary platform has evolved and explained enhancements to its online ordering system in this 15-minute firechat.  

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