Delphi Display Systems, Inc. has partnered with SYNQ3 Restaurant Solutions to bring Autonomous AI Voice Ordering to the QSR drive-thru. The companies have developed a fully integrated solution that is active today with a major QSR brand of over 2,000 locations worldwide. The solution leverages Delphi’s order confirmation system platform to provide a visual interface of the order as it is being built by the SYNQ3’s Conversational AI service. The solution is 100% autonomous. However, should a guest prefer or need to interact with a live person, the system will automatically connect to a crew member to complete the order directly with the customer.
“Delphi is excited to be partnering with SYNQ3 to bring a state-of-the-art Autonomous AI Voice Ordering solution to the QSR Drive Thru,” said Ken Neeld, President & CEO at Delphi Display Systems. “By integrating this solution into our outdoor digital menu and order confirmation platforms, we can provide our customers with the ability to automate the order taking process. This improves efficiency by allowing the redeployment of labor to higher value functions such as production or order fulfillment.”
SYNQ3 CEO, Steve Bigari said, “... Pairing voice with visual cues for the guest really accelerates the ordering process while dramatically enhancing order accuracy."
By coordinating the visual and voice experience for guests in the drive-thru, the combined SYNQ3 and Delphi solution has resulted in higher drive-thru automation rates without any human assistance and faster order completion times in the live deployment. Those outcomes increase the sales capacity of the drive-thru and reduce the labor burden of taking orders, while providing guests with fast and consistent service. SYNQ3 and Delphi will be introducing this highly scalable drive-thru automation solution more broadly with additional locations and QSR brands.