Customer Relationship Management (CRM)

New Mobile CRM Taps into Word of Mouth to Inspire Loyalty and New Biz

Punchh has introduced a new mobile CRM suite that utilizes cloud, mobile, social and big data technologies.
Mindshare Technologies Acquires Empathica

VoC provider procures CEM solutions provider.
Hotel Sees Raised Guest Satisfaction Scores by Monitoring Social Rep

Iberostar Hotels & Resorts has renewed its partnership with ReviewPro.
Par Springer-Miller Awarded for Innovations in Guest Experience Management

Company takes home two bronze Stevie Awards recognizing ATRIO software.
Analyzing Feedback Helps International Hotel Group Maximize Revenue

Melia Hotels International renews partnership with ReviewPro.
Should Your Restaurant Ban Foodstagramming?

The case for banning real-time dining photos may be a detriment to the benefits of social engagement and word-of-mouth marketing.
Mobile Engagement tool from RoamingAround lets hotels send targeted offers to guests

New solution lets hotels send targeted, relevant and timely mobile offers to guests, with the aim of to establishing brand differentiation, building loyalty and increasing revenues.
Move Beyond Rants and Raves to Get Measurable Guest Feedback

Why moving from transparent content to structured guest feedback programs will increase loyalty and satisfaction.

A&W Canada Improves Satisfaction with Real-Time Feedback