Customer Relationship Management (CRM)

The 11th annual installment of the Restaurant Executive Summit, with a theme of "Foodservice Fusion: Ops, Marketing & Tech Alight for Service Excellence," brought together a diverse mix of senior-level decision makers and subject matter experts to take part in three days of peer-to-peer discussion, interactive workshops and networking sessions.

HT's Group Editor-in-Chief, Abigail Lorden discusses the importance of hospitality operators knowing their customers and acting on data to send perfectly timed and relevant communications.

HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.

Medallia software aligns operations for mountain resort operator.

Sabre commissioned study finds guests are increasingly willing to share data in exchange for personalized hotel service.

Growing operator strengthens guest satisfaction scores across 20 properties with Digital Alchemy.

API integration gives property operators easy set up and access to rich guest profiles.

The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.