Customer Experience/Service

In "It's a Wellness World: The Global Shift Shaking up Our Business", Accor's Emlyn Brown explains how exceptional wellness experiences are good for guests, business and the hospitality industry.

Winners will be announced live at the 2020 HT-NEXT in Scottsdale.

The enhanced integration allows both Amazon Connect customers and Zendesk Support customers to leverage multiple sophisticated artificial intelligence (AI) and machine learning (ML) services from Amazon Web Services

Global lodging company moves to AWS, leveraging the full suite of cloud services expected to innovate faster and deliver new and enhanced guest experiences.

The historic Massachusetts property leverages the casting solution to cost-effectively provide guests with convenient access to personalized content while safeguarding sensitive login information.

A coalition of trade groups, led by the National Retail Federation (NRF), sent a letter to the Senate outlining requests for federal privacy legislation.

Before You Spend Any More on Your POS: What POS integration needs to look like to enable flexible, future-ready innovation.

In her expanded role, Sarah Searls will lead the company's marketing & customer acquisition, digital experiences, loyalty, and customer care functions.