Customer Experience/Service

Incentivio, Otter Team Up to Streamline Digital Guest Experiences
The partnership also includes full menu syncing between Otter and Incentivio, so restaurant operators can manage their digital, in-store and third-party delivery menus in one system, in real-time.
Resorts World Las Vegas Features SONIFI Interactive Technology on More Than 4,000 TVs
Guests have access to an extensive library of on-demand content — including exclusive still-in-theater movies — a customized live TV channel lineup, and STAYCAST, powered by Google Chromecast, which allows guests to easily and securely stream their favorite content from 2000+ apps to the TV.

Carnival Corp.'s John Padgett to Open HT-NEXT 2021 on Dec. 14

In this highly anticipated keynote, Padgett will discuss the rise of experiential IoT, its role in the Metaverse, and what it means for the hospitality industry.
Memphis Grizzlies Lays Up Cloud Technology for Concessions

SpotOn is powering all POS solutions for food and beverage through its digital ordering platform, which includes terminals, handheld devices for hawkers and self-service kiosks located around FedExForum.
The Best Check-in Experience Is Omnichannel

Like airlines, smart hoteliers will offer several options in order to provide a true omnichannel experience that meets guests’ needs on their own terms.
Simon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform

New Capabilities and extension of CDP empowers brands to bring dynamic customer experiences to market faster and drive business results.
Restaurants: Customer Data & Privacy Laws Keeping You Up At Night? Join RTN’s First Town Hall Nov. 11th!

Data privacy expert Odia Kagan is back to address customer data and the new laws affecting how restaurants can do business.
Curator Hotel & Resort Collection Partners With ReviewPro

ReviewPro is a guest feedback management solution, which includes Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS).
Hotel Marcel Implements Power Over Ethernet Shades

“Net zero” hotel to use energy-saving shades throughout facility which will provide guests and staff with high level of lighting & temp control
BWH Hotel Group Scandinavia Partners with Zaplox to Improve Digital Guest Journey

Zaplox AB offers hotels, resorts and casinos a contact-free digital guest journey for a safe and engaging guest experience.

Incentivio, Otter Team Up to Streamline Digital Guest Experiences

Resorts World Las Vegas Features SONIFI Interactive Technology on More Than 4,000 TVs

Carnival Corp.'s John Padgett to Open HT-NEXT 2021 on Dec. 14

Memphis Grizzlies Lays Up Cloud Technology for Concessions

The Best Check-in Experience Is Omnichannel

Simon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform

Restaurants: Customer Data & Privacy Laws Keeping You Up At Night? Join RTN’s First Town Hall Nov. 11th!

Curator Hotel & Resort Collection Partners With ReviewPro

Hotel Marcel Implements Power Over Ethernet Shades

BWH Hotel Group Scandinavia Partners with Zaplox to Improve Digital Guest Journey