IHG Parking Registration Goes High Tech
The InterContinental Hotel in Buckhead, Atlanta announces the implementation of a parking system with a license plate recognition solution from Hi-Tech Solutions Ltd. (HTS) and Computerized Valet Parking Systems, Inc. (CVPS). The hotel's parking garage, with a capacity of 500 cars, is managed by AAA Parking.
HTS's license plate recognition system is integrated with CVPS's valet system, which includes digital cameras, self-serve request kiosks, point-of-sale terminals, and barrier gate arms. CVPS's valet system automatically takes a series of images from all sides of the vehicle, and stores the license plate information into its archive. If a customer files a damage claim, the car's photos are retrieved from the system.
CVPS's customer request kiosks located near the hotel lobby allow departing customers to initiate their vehicle retrieval and pay their parking fee with simple swipes of their bar-coded ticket and credit card. Customers may wait inside the hotel in view of the staging area until their vehicle is delivered. In addition, the CVPS system is also connected to the hotel management system (OPERA).
"The innovative parking solutions improve the service to hotel guests and convention attendees, prevent complaints and bottlenecks, and allow automatic fee calculation," said Bo Laterveer, vice president of AAA Parking. "In addition, it saves insurance expenses due to the ability to verify damage claims with pictures."