Feversham Arms Hotel in U.K. Updates Property Operations

5/27/2008

In an effort to streamline property operations, the Feversham Arms Hotel located in Helmsley, North Yorkshire, U.K. selects Agilysys' Visual One Suite. The hotel was looking for a single vendor that could provide integrated solutions for property management, point-of-sale and spa management. The suite, which operates with a Microsoft SQL server database, is expected to enable the property to improve productivity in nearly every area of operations.

"We chose the Visual One suite because it provided us with a comprehensive and 'one-stop' solution," says Simon Rhatigan, owner of the Feversham Arms Hotel. "We especially appreciate that the modules are fully integrated and provide real-time information exchanges, so that guests can book a room and a spa appointment at the same time. Our primary objectives were enhancing guest service and increasing efficiency, and the Visual One suite enables us to do both."

The Feversham Arms Hotel selected the following Visual One solutions:

- Visual One Property Management System, a solution that offers a variety of features and functions, including front office operations, guest history, housekeeping, night audit, reservations management and more. The hotel also is implementing the accounts receivable and web booking modules.

- Visual One Point-of-Sale (POS) Systems, a solution that is both touch-screen and barcode controlled and operates in a variety of hotel environments, including bars, gift shops and table service restaurants.

- Visual One Spa Management System, a spa management solution that tracks employee work schedules and commission levels and enable scheduling by date, time, type of service and staff member, and sends e-mail appointment confirmations.

Related Topics