Customer Experience/Service

A recent study released by Ypartnership and PhoCusWright reveals that 71 percent of tech-savvy travelers use the Internet to search for information about travel experiences, and many are active participants in and contributors to general social networking sites.

The newly opened Aloft Montreal Airport hotel selects Elsafe's Sentinel Advanced digital in-room safes for their increased security and aesthetically-pleasing design elements.

When it comes to the quick service restaurant market, drive-thru's represent one of the largest areas of growth potential. Find out the latest trends and updates, from order confirmation boards to drive-thru timers.

Travelers with a high readiness to use technology are also inclined to travel more often and pay a relatively high room rate. By learning more about your guests' preferences and habits, hoteliers will be able to understand how to effectively use technology to better serve patrons.

The Premier Inn installs a new revenue management solution from Amadeus across 556 hotels. The new solution automatically monitors every booking made at a property and can predict reservation guest stays on any given day of the year.

Pegasus and Worktopia partner to provide hotels with its UltraDirect platform for booking meeting space and group accommodations.

Wyndham Hotel Group is ushering in an era of innovation that focuses on next-gen guest room technologies, sustainability, and connectivity for its guests. In this exclusive interview, HT sits down with senior level executives to discuss the company's deliberate strategy for tying IT development to revenue goals, and the 1,000 page document that paved the way. Also go inside the Wyndham guest room for a look at some of the proprietary solutions that are already boosting guest satisfaction, and a preview of what's still to come.

Flyte Systems and DisplayIQ partner to incorporate touch screen applications with real-time flight information access to enhance guest service.